A leading financial institution, First Bank of Nigeria, has inaugurated a state-of-the-art Digital Experience Centre at Bayero University, Kano (BUK), to enhance its customer service system.

The new facility marks another milestone in the bank’s commitment to driving innovation and enhancing customer experience through modern technology.

The new innovation, which operates a 24/7 service, offers a wide range of automated banking services, including cash deposits, withdrawals through advanced Automated Teller Machines (ATMs), and various payment transactions, all without direct human assistance.

Speaking at the inauguration, Mrs Abimbola Kunle Ajayi, Group Head of Branch Operations and Services, Lagos, said the centre — the second of its kind in Northern Nigeria — is designed to showcase the bank’s digital transformation and make banking more convenient and interactive for customers.

“Beyond traditional banking services, the Digital Experience Centre provides a friendly environment where customers can explore and perform transactions independently,” she explained.

Mrs Ajayi revealed that during the commissioning, the Deputy Vice-Chancellor of the university successfully carried out a transfer using the machines, while the Students’ Union President instantly created an ATM card, highlighting the efficiency of the new facility.

She added that customers can now deposit cash and complete other transactions seamlessly, though support staff are available to assist when needed.

Addressing concerns about occasional network disruptions, Mrs Ajayi assured customers of improved connectivity, emphasising that the BUK centre reflects First Bank’s commitment to reliable digital service delivery.

According to her, the location of the centre within Bayero University was strategic, given the tech-savvy nature of the academic community, whose feedback will help the bank refine its digital offerings.

Mrs Ajayi further dismissed the notion that First Bank is an “old-fashioned” institution, stressing that it remains a digitally driven and customer-focused brand committed to providing convenient and innovative banking solutions around the clock.

Customers at the unveiling of the centre expressed satisfaction with the new experience and innovation that redefine the banking system at Bayero University.