FBN Brokers leverages tech channel, partnership to drive customer experience

FBN Insurance Brokers Limited, a subsidiary of FBN Holdings Plc, has said it is exploring technology and strategic partnerships for value creation and enhanced customer experience.

The company’s Managing Director/ Chief Executive Officer, Olumide Ibidapo, said: “We continue to explore business partnerships within and outside the country to increase the size and quality of our insurance and risk management offerings to both existing and potential clients.”

According to him, the FBN Insurance Brokers made significant steps in the last year in the areas of customer experience, strategic partnerships, as well as digital transformation.

“We are currently engaging underwriters with a view of coming up with appropriate bundles of products that would give our customers the much-needed covers with a high degree of flexibility, especially in terms of coverage.

“On the international front, we have strengthened our partnership with major entities like Howden One, TRM and BUPA International.

“These partnerships have positioned us to provide bespoke insurance solutions to our clients’ emerging risks.”