Consumers,others charge insurers on seamless service delivery
Major consumers of insurance products have said that before the nation’s insurance industry can be viable like others there is need for the regulators and operators to be mindful of efficient service delivery and prompt claims settlement to the insuring public.The consumers spoke at the first interactive session with major stakeholders in the industry organised by the National Insurance Commission (NAICOM) in Lagos.
The Commissioner for Insurance, Mohammed Kari, who presided over the event, gave the stakeholders the liberty to air their minds without reservations. According to him, the event will afford NAICOM the opportunity to listen to consumers ideas and contributions toward making the industry as consumer friendly as possible.
President/Chief Executive, Dangote Group, Aliko Dangote, who was represented by the Group Chief Risk and Insurance Officer/Group Chief Procurement Officer, Dangote Industries Limited, Dr. Adenike Fajemirokun, while speaking on the topic, ‘Issues and Challenges of Consumers in the Management of their Portfolios’, called for stronger insurers with prompt claims payment abilities and consistent customer experience.
He also told operators to collaborate with NAICOM for achievement of transformation agenda; engage in self regulation; be more proactive in studying the operations of consumers and fashion out generic risk solutions model; test new waters and become hold in their approach yo doing business to encourage confidence of the insuring public and observe continuous stakeholders interactions.
Corps Marshal, Federal Road Safety Commission, Boboye Oyeyemi, urged the operators to develop innovative products, services and experience; have appropriate pricing of risks and prompt payment of associated premium and encourage good road safety practices.He also tasked the operators to embrace robust digital technology; have continuous improving customers experience; robust clients enlightenments; policy information dissemination and feedback, timely claims payment and other unique virtues.
Inspector-General of the Nigeria Police Force (IGP), Ibrahim Idris, represented by Deputy Commissioner of Police in charge of Administration, DCP Elkanah Ayuba, urged insurance operators to be prompt in settlement of claims especially to Police Personnel and also engage in sensitization of police rank and file not just focusing on the officers at the Police Headquarters.
Representative from the Nigerian National Petroleum Corporation (NNPC), urged insurance practitioners to liaise with organisations to ensure their insurance departments are manned by insurance professionals.
Director-General, Consumers Protection Council (CPC) Babatunde Irukera, urged operators to improve their image through efficient service delivery and prompt claims settlement.
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