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OPay addresses complaints about unauthorised debits


An OPay Agent with POS, completing a transaction with a customer

Customer of OPay has been assured of excellent service as a trusted financial partner.


The Managing Director of the company, Iniabasi Akpan, in a statement, addressing the complaints received from some customers on unauthorised debits on their accounts, said the management has attended to the complaints with the highest priority.

According to Akpan, “We have formally received complaints from some of our customers, who might have recently exposed their personal or confidential information, unsuspectingly to fraudsters. The customers, rightfully aggrieved, visited our head office to speak with the customer support team.

“Our management team has addressed these aggrieved customers, and we assure them we will treat their complaints with the highest priority. Accordingly, we have started working with law enforcement agencies to investigate this matter properly.”


Akpan further stated that OPay has consistently advocated the importance of customers keeping their personal
information safe via its numerous channels.

These efforts, he reminded customers not to share confidential information with other persons, stressing that
customers should never share information such as PIN, OTP and passwords with anyone.

“We want all our customers to know that OPay remains their trusted financial partner. Our platform has a robust
and tested infrastructure to keep their funds safe and secured at all times, and no funds can be moved without
confidential information such as passwords or OTP on our platform. We remain committed to providing our customers excellent service at all times.


In this article:
Iniabasi AkpanOPay
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