Demonstrating a renewed focus on innovation and service excellence, the Pension Transitional Arrangement Directorate (PTAD) has reiterated its commitment to the welfare of Nigerian pensioners.

The agency has rolled out a series of tech-driven initiatives aimed at ensuring timely, transparent, and uninterrupted pension payments to retirees under the federal government’s defined benefit scheme (DBS).

The directorate made this known during the 2024/2025 yearly general meeting of the Nigerian Association of Insurance and Pension Editors (NAIPE), in Lagos.

Speaking at the event, the Executive Secretary/Chief Executive Officer, PTAD, Tolulope Odunaiya, represented by the Head of Corporate Communication, Olugbenga Ajayi, and the Head of Lagos Regional Office, Casmir Audu, stressed PTAD’s unwavering mission to safeguarding pensioners’ rights and well-being.

Odunaiya explained that PTAD was created specifically to manage the pension entitlement of federal retirees who did not transition to the Contributory Pension Scheme (CPS).

Since its inception in 2013, PTAD has never defaulted in making monthly pension payments, he said, a track record that reflects the agency’s credibility and transparency.

“Our consistent payments have helped to eliminate the hardship pensioners once faced. Today, they no longer need to protest or beg for what is rightfully theirs,” he noted.

Highlighting the directorate’s progress in pension administration, Ajayi noted several innovations introduced to improve service delivery. These include the ‘I Am Alive’ confirmation initiative, which allows pensioners to use enabled devices. The technology enables only living benefits, especially for the elderly or distant retirees.

Also, PTAD has launched mobile verification services, designed for retirees who are incapacitated due to illness and unable to complete the digital verification process. The efforts underscore PTAD’s adaptive and inclusive approach to pension management.