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UBA commits to transforming digital banking with new offerings

By Guardian Nigeria
12 January 2022   |   3:25 am
United Bank for Africa says that it has concluded plans to commemorate the fourth year anniversary of its flagship artificial intelligence, Chatbot, Leo, with new offerings set to further change the face of digital banking in Nigeria.

United Bank for Africa

United Bank for Africa says that it has concluded plans to commemorate the fourth year anniversary of its flagship artificial intelligence, Chatbot, Leo, with new offerings set to further change the face of digital banking in Nigeria.

Birthed January 11, 2018, with a firm resolve to prioritise its customers, as well as put the bank at the heart of disruptive technologies that will transform the experience of esteemed customers, UBA recorded three million users hooked in less than three years of its inception.

Leo, which the bank stressed, has proven to be the most formidable artificial intelligence Chatbot till date; serving an ever-increasing customer base who now have less transaction hassles to worry about is currently available on Facebook Messenger, WhatsApp, Apple Business Chat

To further extend its reach, UBA has concluded plans to commence Leo services on Instagram and Google Business, terrains none of its peers can lay claim to.

Group Managing Director/Chief Executive Officer, UBA, Kennedy Uzoka, affirmed that UBA customers indeed agree that Leo is one of the bank’s biggest investments in cutting-edge technology and has been steadily changing the face of banking in the continent.

“Three years later, and with over almost four million customers and counting, UBA’s Leo, has without a doubt, remained the smartest Banking Chatbot in Nigeria because of its speed and quick learning intelligence and has continued to evolve with plenty to offer its teeming customers.

“While other financial institutions are still trying to find their feet as regards Artificial Intelligence, we can proudly say that our Leo has become a massive success as it continues to consolidate on its successes and accolades, winning several awards in a short while of its existence, “he added.

Uzoka continued: “In just four years, Leo’s landmark achievements have been indeed overwhelming, covering 20 African countries as well as garnering over 10 prestigious awards globally, a feat that is exceptional by every standard, I must say we are proud of Leo’s intimidating achievements which is largely unbeatable”.

“With this in mind, we have ensured that Leo continues to enjoy periodic and systematic upgrades with special emphasis on enhanced advancements and specialised unique features where necessary”.

Uzoka further explained that Leo is already present in 20 African countries and in three languages and has a number of features bound to fascinate existing and potential customers with services that are extremely fast and secure as all transactions and enquiries are encrypted, end-to-end.

“Leo has the ability to do a wide range of things, including funds transfer, call card top-up, checking of account balance, retrieval of bank statements, instant account openings for new customers, statement to embassy/other banks/microfinance, purchase of airtime/ data, paying of bills, effectively helping with savings and spend limit.

“The AI chatbot also boasts of remarkable innovative features that allow customers to enjoy banking Services – Request/stop/confirm Cheques, Block card, Log & track complaints, ATM/Branch Locator, Freeze accounts, and check weather etc. Other features include Customer Care complaint resolution, linking of new accounts, flight Payment, linking and Funding of Prepaid Card, Travel Notification, Wakanow services and Dubai Visa service, “he explained.