The Association of Corporate Communication and Marketing Professionals in Banks (ACAMB) has urged banks to deepen the adoption of digital payment channels, including QR code payments.
   
This followed a courtesy visit to the Nigeria Inter-Bank Settlement System (NIBSS) PLC in Lagos, after a deliberation on a shared concern emphasising the need for the industry to strengthen its payment rails and speak with a united and accurate voice when service disruptions occur.
   
Leading the delegation, ACAMB President, Jide Sipe, said the association wants a forum where banks can have a single conversation about the sector, so that new and valuable developments are effectively disseminated to the public promptly and accurately.
   
He disclosed that ACAMB has been meeting stakeholders across the sector, including the Chartered Institute of Bankers of Nigeria (CIBN), to understand where the association can support better collaboration and engagement.
   
Citing a recent system downtime as a test of how the industry communicates, he said ACAMB wants the narrative around such incidents to rest on accurate information rather than on accounts from people outside the operations. Therefore, he proposed a stakeholders’ conference that would connect heads of corporate communications directly with NIBSS.
   
Responding, NIBSS Managing Director and Chief Executive Officer, Premier Oiwoh, described reliable digital payment infrastructures as foundational for economic inclusion. He noted that this “is why one of the key ingredients that shape our philosophy at NIBSS is our commitment to financial inclusion.
   
“Seamless and effective payment has always been at the core of what we do, and one key path to achieving this is ensuring a payment system that works. This will, in return, optimise revenue security, better customer experiences, and faster time-to-market, which in turn facilitates economic growth.”
   
Oiwoh said the NIBSS has long prioritised industry fairness and trust in digital payments by tracking transaction “velocity” to anticipate crashes and shifting load between environments to keep services running.