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Adopt technology for more productivity, FIRS ex-chair advises civil service

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federal inland revenue service (FIRS)

Federal Inland Revenue Service (FIRS). Photo: FIRSNIGERIA

A former chairman of the Federal Inland Revenue Service (FIRS), Ifueko Omoigui Okauru, has said the Nigerian civil service can only offer better service delivery to the people if it fully embraces modern technology.

“The more we use technology in government and governance, the more we achieve better services delivery to the people. It is a lifestyle. It is not just for the Ministry of Digital Economy. It is however sad that many directors, heads of parastatals and other civil servants still go about without the knowledge of computer operations to facilitate government business,” she said.

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Okauru disclosed this, yesterday, in Abuja while delivering the 2021 Nigerian Civil Service Lecture themed, ‘Deploying Technology to Sustain and Enhance Service Delivery in the Face of Challenging COVID-19 Pandemic Climate’.

Okauru, who is also a former chairman of the Joint Tax Board, said the time had come for civil servants to re-orientate their minds on how to make government work seriously, especially in the areas of quick delivery of service that would be appreciated by the ordinary man on the streets.

“We should be ready to change when there is need. Amazon has recognised the use of online trading and it made more money during the lockdown. Those who discovered Zoom were better for it during the pandemic,” she added.

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