inDrive has introduced an in-app audio recording feature to enhance safety, promote respectful interactions and support fair resolution of disputes between drivers and passengers during rides.

The new feature complements inDrive’s existing suite of safety tools, including in-trip monitoring, ride-sharing capabilities, and 24/7 customer support.

Country Manager, inDrive Nigeria, Timothy Oladimeji, explained that the audio recording feature helps address situations where evidence is limited, providing an objective record that enables inDrive’s support team to investigate complaints and resolve disputes fairly.

He said it also promotes responsible behaviour throughout the ride.

Oladimeji said the feature is designed with privacy and data security in mind, adding that the recordings remain securely stored and are only accessed with a user’s consent as part of an official complaint investigation.

He further explained that while the vast majority of rides are completed without incident, there are occasional situations where misunderstandings arise, and evidence is limited, making it difficult to determine what transpired.

Oladimeji added that by providing an additional source of information, the feature enables support teams to conduct more thorough investigations and reach fairer resolutions, ultimately enhancing confidence in the platform for both drivers and passengers.

“Safety remains at the heart of everything we do at inDrive. We understand that privacy is just as important as safety, which is why this feature was developed with strong safeguards to ensure users remain in control. The introduction of the audio recording feature reflects our commitment to continuously improving the experience for both passengers and drivers to foster trust, accountability and mutual respect,” he said.

He added that the introduction of the audio recording feature reflects inDrive’s broader mission of challenging injustice by creating a fairer and more transparent experience for everyone using the platform.

Oladimeji added that the initiative also aligns with the company’s global vision of positively impacting one billion people by 2030 through solutions that empower users, promote fairness, and improve everyday experiences.