Armed with a vision to change the narrative about Nigerians’ restaurant experience, Chief Executive Officer of Crepaway Nigeria, Mariana Floriano has said the company places customers’ needs at the forefront.

She noted that they pay great attention to food safety and ensure that the customer’s needs are kept at the forefront during the duration of their dining experience.

Shedding light on the services the restaurant renders, the astute entrepreneur said, “Crepaway is the leading casual restaurant in Lebanon. It was launched in 1984 and was among the first Lebanese brands to expand through regional franchise. Crepaway opened its first and only African franchise in Victoria Island Lagos, Nigeria in 2019 and since then we have been serving residents of Lagos good times”.

On what makes the restaurant different from the deluge of restaurants in Nigeria, she stated: “What marks Crepaway is its formula for mixing food and fun in a trendy ambiance, offering guests a variety menu with high quality food standards in a lively, feel-good atmosphere and a hip environment. We have a three-floored restaurant: a private lounge, cafe, well-equipped Kids playground and an ultra-modern rooftop. We have one of the largest spaces in VI suitable for small- large events and we also offer outdoor catering services.

When it comes to rewards and incentives, our loyal customers are always rewarded with discounts up to 75 per cent off their orders and new clients are not left of the incentives.

Floriana further noted that the restaurant aims to render excellent customer service. “When people step into our restaurant there are three questions on my mind; was the meal value for money? Did the meal surpass expectations? Was the meal delivered at a fast pace? When I and my team engage customers while dining we seek to answer those questions.

In the same vein, Technology has always been the best way to bring people together. Feedback is critical to improving our restaurant service. We have a CRM technology that has helped us improve customer’s engagement without physical consultations. On arrival, you can rate us and leave your feedback on Google. We follow hygiene standards to ensure that customers eat in a safe and clean environment”.