Customer satisfaction and the future of banking
As the Customer Service Week comes and goes every year, most organisations roll out the decorations and treat their customers to a week-long show of celebrating them and maybe sending them a text message or two to show they care, but in reality, customer service goes beyond just setting aside a week to show appreciation to the customer.
Powerful influence of NLP on customer service, sales and marketing
Customer service is an indispensable part of an organisation; fact is that Customer Service is the backbone of an organisation. It can build or destroy an organisation; promote or demote a brand, attract or repel people to an organisation.