Active listening for effective customer service
Last week, we examined the first part of Effective Skills for Excellent Customer Service for businesses, organisations, companies, and individuals. We continue with the concluding part, this week. Listening is the least skill taught, yet it is used 45 per cent of the time. Listening is different from hearing. Hearing is an inherent ability while…
Effective skills for excellent customer service
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.
Insurer improves customer service centre to resolve complaints
Linkage Assurance Plc has strengthened its Customer Service Centre to ensure customers get the best of attention and are able to resolve their complaints without going through hassles. The service centre, which has been equipped with state-of-the-art infrastructure and more trained personnel will ensure that customers have unrestricted access to the care officers for any…
Building an effective customer service culture in an organization
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” -Sam Walton Forward thinking organizations allocate a robust budget on research just to gain as much information about their customers so that they can provide them with suitable products and services.…
Customer satisfaction and the future of banking
As the Customer Service Week comes and goes every year, most organisations roll out the decorations and treat their customers to a week-long show of celebrating them and maybe sending them a text message or two to show they care, but in reality, customer service goes beyond just setting aside a week to show appreciation to the customer.
Powerful influence of NLP on customer service, sales and marketing
Customer service is an indispensable part of an organisation; fact is that Customer Service is the backbone of an organisation. It can build or destroy an organisation; promote or demote a brand, attract or repel people to an organisation.
What outstanding customer service leaders do differently – Part 1
When you look closely at truly outstanding customer service leaders, you will find that there are two common and powerful practices they all share.