National
Nigerians decry digital services of banks
8 years ago[FILE PHOTO] Analyst, Financial Institutions Ratings, Agusto&Co, Oluyomi Akinola (left); Senior Analyst, Ayokunle Olubunmi; Managing Director, Vivien Shobo, and Executive Director, Yinka Adelekan, at the launch of the firm’s Consumer Digital Banking Satisfaction Index Report in Lagos…October 2, 2018.
A Five-month survey on banks in Nigeria has revealed customers’ dissatisfaction with some of the digital services rendered by them.Conducted by Agusto&Co and unveiled to journalists in Lagos yesterday, the study indicated that platforms like mobile apps, Unstructured Supplementary Service Data ...