Globacom assures customers of improved services with Vodafone partnership
GLOBACOM has assured its subscribers of a new phase of innovative and unparalleled services following its strategic partnership with Vodafone.
The two partners’ unveiled details of the mutually beneficial and reciprocal agreement at a high profile event held at Eko Hotel on Thursday night. It was attended by several categories of guests including senior officials of British High Commission, top government officials, Glo brand ambassadors, high net worth customers, captains of industry and top officials of Globacom and Vodafone.
The agreement which covers Nigeria and Benin Republic will see Globacom and Vodafone working together to significantly enhance the experience of individual and corporate customers with regard to availing them access to more robust telecom products and services as well as improved service quality levels.
Group Executive Director, Globacom, Mrs. Bella Disu, said, “This partnership is something that we both have been yearning for. Globacom is known to be a leader of innovations, and we really have the hunger to increase our subscriber experience to the highest level possible. Vodafone has the scale; it has the experience and we both have the same customer-obsession to make that experience even better for our customers. We are very excited.”
The company’s Head, Corporate Sales, Kamaldeen Shonibare, said in a welcome address that the partnership was consistent with Globacom’s commitment to improving access to affordable telecommunications services for all categories of customers.
“We care about our customers, and we spare no resources to bring to them world-class telecommunications services. This partnership will give corporate and individual subscribers on the Globacom network in Nigeria and the Republic of Benin an edge, particularly in voice and data services. The partnership is in line with Globacom’s tradition of partnering with global leaders to avail consumers of the best telecommunications services,” Shonibare said.
He disclosed that the partnership would consolidate Globacom’s position as an innovation leader in the African telecom market, adding that the company had adopted a number of measures to enable it to realise the objectives of the partnership. These include strategically enhancing customer experience to boost engagement, loyalty and recognition of the brand, internal alignment of the entire organisation, expansion of reach and improvement of costs in order to deliver better value to customers
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