EKEDC upgrades meters to improve customer experience

Eko Electricity Distribution Company (EKEDC) has launched the STS Meter Upgrade 2.0, marking a significant leap in Nigeria’s electricity distribution standards. Renowned for its consumer-focused approach, EKEDC’s latest upgrade is set to transform customer experiences by streamlining credit vending and enhancing billing management across the Eko Disco network.

This development reflects EKEDC’s commitment to delivering innovative, high-value solutions in line with the evolving needs of its customers and Nigerian Electricity Regulatory Commission (NERC) guidelines.

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The STS Meter Upgrade 2.0 introduces an advanced token system and increased data capacity, which collectively reduce recharge disruptions and enable smoother, more reliable electricity management. By integrating this upgrade, EKEDC aligns with NERC’s latest directives, bolstering its role as an industry leader in regulatory compliance.

“This upgrade is a significant milestone in our journey to offer cutting-edge services that meet the needs of our customers and the standards of our industry,” said Rekhiat Momoh, Acting CEO of EKEDC. She highlighted that the upgrade not only enhances regulatory compliance but underscores EKEDC’s commitment to operational excellence and customer satisfaction.

Besides elevating the customer experience, the STS Meter Upgrade 2.0 supports EKEDC’s broader strategic aims, including improved revenue collection and investor confidence. With access to richer, more accurate data, EKEDC is well-positioned to strengthen its financial resilience and enhance its investment appeal.

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The upgraded meters integrate seamlessly with EKEDC’s sales platform, further streamlining operations and enabling prompt, precise service delivery, cementing EKEDC’s reputation as a top-performing distributor in Nigeria’s power sector.

EKEDC has set a deadline of November 24, 2024, for customers to complete the STS upgrade to avoid disruptions. Customers can complete the upgrade by visiting kctcheck.ekedp.com, recharging their accounts, or contacting an EKEDC service centre for assistance.