PalmPay has deepened its commitment to customer engagement with the opening of a new experience centre in Lagos. Located in Opebi, Ikeja, the new PalmPay office will provide a dedicated space for real-time customer assistance. The centre will be a hub for seamless issue resolution, product education, and swift customer service.

Customers can access PalmPay’s customer service through multiple support channels, including live chat within the app, phone calls, social media and email. With the introduction of the experience centre, PalmPay is taking customer service a step further by offering users a physical touchpoint where they can receive personalised support.

This development is a significant step in PalmPay’s expansion strategy in Nigeria, with plans to launch additional customer experience centres in key states nationwide, bringing PalmPay even closer to its users nationwide.

Managing Director at PalmPay, Chika Nwosu, said: “At PalmPay, our customers are at the core of everything we do. The launch of our experience centre reflects our commitment to delivering more support, more convenience, and more innovation to our customers. This office will ensure that every user has access to personalised support and a deeper understanding of our platform’s offerings.”

PalmPay was recently ranked among the top three fintech brands in customer experience, earning a score of 81.6 in KPMG’s 2024 West Africa Banking Industry Customer Experience Survey.