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Firm restates commitment to delivery of quality service


Chief Executive Officer and Lead Consultant, CPPL, Ikechukwu Kalu

Chief Executive Officer and Lead Consultant, CPPL, Ikechukwu Kalu

A value creation consulting and capacity development firm, Customer Passion Point Limited (CPPL), has reaffirmed its commitment to the delivery of quality services.

Speaking at its monthly capacity development session, Chief Executive Officer and Lead Consultant, CPPL, Ikechukwu Kalu, said in time of economic recession, businesses need to accelerate, which entails they must be on top of their game.

He stressed that CPPL is focused on primarily ensuring that businesses are able to satisfy all their stakeholders.Kalu explained that businesses at this time must think out of the box, adding, “they must be innovative. Where they do not have the resources and skills to do so, they need to look outwards and get help.”

He said the firm is creating the needed assistance to help businesses stay in business in a sustainable manner. “People must be at their best and your business must be run effectively and efficiently to survive these times. Yes, we must watch costs, however this is not the time to cut training, innovation or marketing budgets. These are the business lifelines,” he said.

He hinted that CPPL is currently making inroads in equipping small and medium scale businesses for success through its value creating consulting and training services.

His words: “Seasons of difficulties such as it is found in Nigeria today, do occur. The manner in which they are managed is what guarantees survival. Good management and leadership require skills that these businesses may not have, in which case they must get them. While we must all watch costs, businesses that want to accelerate and reinvent themselves cannot afford to continue operations without having the required know how, experience and skills.”

Kalu said businesses suffer because people make common avoidable mistakes and suffer because they lack knowledge of basic business principles, and techniques.

“Staffers lack initiative because they are ill equipped. Cutting edge business best practices evolve with time and seasons. They must be trained to enable businesses function effectively and profitably. The need for value creation consultants, who have the experience and technical ability to keep business-services in good shape, is not only essential, but also critical,” he explained.

Kalu said the firm is committed to the growth of businesses in the Small and Medium scale enterprises sector that is pivotal to the nation’s economic sustainability.

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CPPLIkechukwu Kalu
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