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AIICO unveils AIIContact centre

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Edwin Igbiti,

Edwin Igbiti,

AIICO Insurance Plc has launched integrated customer-focused contact centre- ‘AIIContact’, designed to deliver positive experience across all touch points, as part of its commitment to offer superior service to its customers.

According to the firm, the project was part of its plans to offer best in class services to customers and prospective ones.Besides, AIICO has embraced technological innovations to enable it establish direct and unified contact with its customers.

Speaking with journalists at the launch of the centre, at the company head office, in Lagos, the Head of Customer Engagement Team, Lydia Asini, noted that the AIIContact was in line with the company’s objectives.

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According to her, the integrated customer-focused contact center is designed to specifically ensure that customer’s experience is not only excellence, but also on consistent basis.

“AIIContact centre will allow customers to perform full interactive contact 24 hours of the day. We provide prompt feedback and we also provide prompt resolution,” she stated.

Also, speaking at the launching, the Managing Director/Chief Executive Officer, Edwin Igbiti, stated that the center is a strategic attempt to improve AIICO’s brand equity and the associated customer experience that delivers on the promise.

According to him, we have restructured our business, invested in our people and in our overall operational efficiency in line with leading practice standards.Speaking further, he noted that with multi-channel interaction becoming the norms, the need for cross-channel integration intensifies.

“AIICO Insurance, leveraging its contact center platform, will deliver an experience that spans multiple channels without a break in the customer dialogue,” Igbiti stated.


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