BEDC to tackle over-billing
Worried about the upsurge of complaint over-billing by consumers, the management of Benin Electricity Distribution Company (BEDC) has put machinery in place to tackle the problem and amongst other challenges.
The Managing Director of BEDC, Mrs Funke Osibodu who was represented by Mrs. Virginia Asaba on Wednesday at holding stakeholders/town hall meeting with customers.
Mrs. Osibodu explained that the customers forum department was constituted by BEDC to know the various electricity challenges customers are facing in
order to address them to the satisfaction of the their faithful consumers.
Issues raised at forum to be tackled include, resolution procedure for over-billing, current supply situation, new tariff increase, new procedure
for obtaining meter, approved payment channel and safety awareness.
Represented by Mrs. Virginia Oseneme, she said “we created this customers forum to hear your complaints and address them accordingly. We will soon get to your desired destination, we are here to discuss as a family so as to let you know the procedure to follow when you are facing a particular challenge”
“BEDC management appreciate our customers for their patience and understanding while urging them for more cordial relationship in order to serve them better.
But Electricity consumers at the forum lamented that BEDC should find lasting solution particularly to outrageous billing, tariff increase and power supply.
At the forum, the Asaba District Business Manager, Engr. Timothy Adeleye remarked that power supply has now improved while urging the customers to guide against illegal connections and payment of electricity bills.
He declared: “You will agree with me that power supply has significantly improved.”
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