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BoI reviews business processes for operational efficiency


Executive Director, Corporate Services/Commercial, Bank of Industry (BoI), Jonathan Tobin (left); Executive Director, Small and Medium Enterprises, Waheed Olagunju; Managing Director/Chief Executive Officer, Olukayode Pitan; Country Director, DQS Management System Nigeria Limited, Ogudu Lawrence; and Chief Executive Officer, BJ Chris, Ogulu Ezekiel, during the presentation of the ISO 9001:2015 Certificate to BoI in Lagos, on Monday.

•Receives updated ISO certification
The Bank of Industry (BoI) has bagged an international certification for adhering strictly to Quality Management System (QMS) principles in delivering top class financial and advisory services ‎in the country.

The Managing Director, (BoI), Olukayode Pitan, explained that the ISO 9001:2015 certification provides the Development Finance Institution with a world class platform to drive its business management tools to deliver efficient and effective business services to its customers.

According to him, the institution went through a painstaking and rigorous process of reviewing, revamping and documenting its business processes towards obtaining the ISO 9001:2008 certification in 2015, saying that the ISO 9001:2015, which is the latest version in QMS was achievable through its executive management commitment and disposition towards adoption and specialization of best practices within the institution.

The BoI boss during the official certificate presentation to BOI by DQS Management Systems Nigeria Limited, said as a strategy-focused organization, it will continue to reinvent and benchmark itself with global trends towards enhancing its service delivery profile to all its stakeholders.

“Our zeal to sustain quality inspired our desire to upgrade our quality management certification from 9001:2008 versions to the latest version which is the 9001:2015. We were able to achieve this feat through our strict adherence to the project decisions time table and the provision of regular update to management on the progress of the implementation by the management representatives of this project,” he said.

He added that the certification marks the beginning of a three-year QMS cycle within which the bank is expected to maintain and continually improve its management system.

“We have developed a framework to ensure that we maintain high standards and pass both the internal and external ISO audits as they take place within the cycle and beyond”, he said.

In his response, the Country Director, DQS Management Systems Limited, Lawrence Ogudu, said the certification gives the bank’s stakeholders assurance that the values of the institution has been checked by a third party that is truly independent; assurances that the processes and the methodologies engaged by BOI in doing businesses have been checked while also giving the bank the required image needed for global competition.

“It shows that the institution has competent people that are ready to deliver according to their promises and a symbol of trust.

He implored BoI to sustain the certification by upgrading on its services, saying that a default in its QMS operations would trigger the recalling of the certification.

He said “DQS is an international certification which is among the top five certification bodies globally and backed up by three of the largest accreditation bodies around the world.

“What you are receiving today is a truly international certification by any standard. BOI has value it is offering to its customers and to its teeming public. The certificate you have now is the framework for every other standard that exists in the world. The reward for hard work is always more work. You must be seated on hard work to remain on top of the game.”

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