Diamond Bank gets Africa’s retail award
Diamond Bank Plc has been rated four-star and ranked as one of the best retail banks globally by the Lafferty Banking 500 index 2018.
According to Lafferty, Diamond Bank was selected as one of the top banks globally after credible information gathering process adopted by the Lafferty Research and Development division, using key financial parameters like financial position, strategy, corporate culture, living the brand, digital advancement, management experience and customer satisfaction of the bank to their customers.
The Chief Executive Officer of Diamond Bank, Uzoma Dozie, said: “Through our Beyond Banking strategy we have refocused our business on delivering positive outcomes for our customers and be relevant at their point of need.
“Our goal is to deliver inclusiveness to all sectors of society, promoting business and entrepreneurship as well as solving the gender and financial inclusion gap that holds us back in Nigeria.
“We have made great progress through a mixture of strong technological innovation a strong internal culture led by a diverse and experienced management team who live the core values of the bank.
This recognition by the Lafferty Group helps validate our strategy and we are honoured to receive the rating as one of the top global banks”.
Also, the Head, Retail Banking of the bank, Robert Giles, said: “Through our digitally-driven strategy we have been able to reach more customers than ever before and at the same time deliver consistent customer experiences.