Insurer to drive industry’s efficiency via mobile app

Determined to encourage automation and regain consumers’ confidence in the nation’s insurance industry, AXA Mansard Insurance has reiterated its commitment to prompt claim settlement.

Speaking on the importance of claims payment in the industry, at weekend, during the unveiling of the Claims Fast-Track mobile application that would sustain a faster and more convenient claiming experience, the Group Head, Claims Services and Reinsurance at AXA Mansard Insurance, Adebola Surakat, said: “We understand how technology is transforming the world today and its impact on the lifestyle of our customers. Therefore, we will continue to invest in the best technology solution to provide customers with a great experience.”

He noted that in the heat of the 2020 pandemic and global lockdown, the company mitigated the impact by deploying technology-enabled solutions for business continuity.

Surakat stressed that over the years, policyholders have faulted the inability of some insurance companies to pay claims as and when due, leading to low patronage of the sector’s products.

She said the firm was committed to achieving the singular goal of putting customers first, by building an app that incorporates their feedback on the claiming process.

According to her, the new application is a straight-through mobile application designed to process motor claims within N50, 000 thresholds and capture incoming documents in a prescribed format.