Get Guardian on GoogleAfter almost a month of disruption to SIM-related services due to migration hitches at the National Identity Management Commission (NIMC) backend, telecom operators yesterday confirmed resumption of the services.
As stated, in the period of disruption, millions of subscribers across Nigeria could not perform any major SIM-related services. But in an update at the weekend, MTN and Airtel confirmed resumption in a post shared on their X handles.
MTN Nigeria wrote: “SIM swaps have now resumed. We can confirm that NIMC services are fully operational and appreciate their support in the migration to a new platform for NIN verification services for the telecommunications industry.”
The telco also acknowledged the earlier disruption and advised affected customers to visit service centres for support. Airtel Nigeria also issued a clarification on its social media platform, stating: “The NIMC PORTAL is up and running. We regret earlier messages suggesting otherwise. We are sorry for the delay and are addressing the issue. We’ll update customers once resolved. We value our partnership with the NIMC and value your patience.”
While Glo and 9mobile are yet to issue formal notice of restoration of SIM-related services, NIMC, however, revealed via its official X handle that both MTN and Airtel’s services are up and running, stressing that SIM swap services have resumed across multiple networks.
Both MTN and Airtel have encouraged customers experiencing lingering delays to visit the nearest service centres for prompt assistance, while expressing gratitude for their patience during the downtime.
