Standard Chartered upscales IT channels, wins award

Standard Chartered Bank Nigeria Limited said it has continuously deployed resources, especially in new technologies to drive product and service offerings.

Besides, it has also deepened capacity of its workforce to match its foray into Information Technology (IT) in an effort to reach customers.

Already, the bank emerged the best Social Media Initiative and Wealth Management Team of the Year in West Africa, an award organised by The Asian Banker.

The bank’s Head of Retail Banking, Ebehijie Momoh, attributed the achievement to the clients and the financial services community in Nigeria and West Africa for their vote of confidence in the bank.
She noted that in June this year, as part of ongoing initiatives to improve services and products offered to customers, the bank re-launched its revamped online banking platform,

Earlier in the year, it also launched Retail Workbench, a mobile banking app for opening and updating customer accounts with I-pads on the go.

According to her, workers also went through various training initiatives tagged “SCB Way”, adding that this investment in enhancing customer service has yielded positive results, making bank one of the leading financial institutions in customer service in Nigeria.

“The bank continues to deploy resources towards connecting and engaging with customers in real time. Providing the right financial solutions and advice to help grow the businesses and investments of our clients remains a key priority.

“We continue to direct efforts towards giving premium customer service while enhancing the digital experience of both existing and potential customers,’’ she said.

The Acting Head of Wealth Management Nigeria, Simpa Adaba, said: “We continue to give our clients access to best-in-class Investment and foreign exchange solutions both locally and across the globe, enabling them diversify their portfolios across geographies, markets, currencies and asset classes.

“We have a strong dedicated team of Investment Advisors and Treasury Product Specialists integrated into a global solutions team, thus incorporating international expertise and local capabilities.