The Lagos State Traffic Management Authority (LASTMA) has launched a new toll-free short code, 3367, to improve emergency response, enhance traffic management and strengthen accountability across Lagos State.
   
LASTMA disclosed that the service is available free of charge to subscribers on MTN, Glo and 9mobile (formerly Etisalat) networks, adding that the new platform replaces its previous service code and provides a simpler and more accessible channel for residents to report traffic-related incidents.
  
It said motorists and other road users can use the hotline to report vehicle breakdowns, road crashes, disabled trucks, stranded tankers, traffic obstructions and other emergencies requiring immediate intervention.
   
The platform also enables residents to report the conduct and professionalism of LASTMA personnel, thereby promoting transparency and accountability, the agency explained, noting that callers can communicate with operators in English, Yoruba or Pidgin English.
   
Speaking on the initiative, LASTMA General Manager, Mr Olalekan Bakare-Oki, described the launch as a major milestone in the agency’s drive to build a safer, more efficient and technology-driven traffic management system.
   
According to him, the hotline reflects LASTMA’s commitment to leveraging digital solutions to tackle transportation challenges while strengthening collaboration with residents.
   
Bakare-Oki assured the public that all reports received through the platform would be handled professionally and confidentially before being forwarded to the appropriate operational units for prompt action. He further urged residents to make effective use of the hotline to support road safety, improve accountability and contribute to a more efficient transportation system.