The Lagos Waste Management Authority (LAWMA) resolved 1,291 of the 2,230 waste-related complaints it received from residents in the third quarter of 2026, as it intensified efforts to improve waste collection and monitor service providers across the state.

The complaints were among 2,791 customer interactions recorded by the Authority through its customer care channels between July and September.

The figure comprised 2,230 complaints and 561 enquiries and other interactions.

The Managing Director/Chief Executive Officer of LAWMA, Dr Muyiwa Gbadegesin, said on Wednesday that feedback from residents was providing valuable information for identifying service gaps and directing operational interventions.

“Every complaint gives us an opportunity to identify where the system is not working as it should and take appropriate action.

“We are strengthening our response mechanism so that residents’ concerns translate into operational decisions, direct interventions and improvements in service delivery,” he said.

According to the Q3 customer care report, LAWMA received 851 complaints in July, 567 in August and 812 in September.

Of the 2,230 complaints received during the quarter, 1,291 were resolved, while 939 remained under review at the end of the reporting period.

Gbadegesin said complaints about service gaps had prompted stakeholder engagements and direct waste evacuation operations in several communities, including Abraham Adesanya, Isefun, Oshodi, Oke-Ira and Ramoni Ward in Lawanson.

He added that LAWMA was analysing complaint patterns and field reports to strengthen its monitoring of Private Sector Participation (PSP) operators, improve service coverage and identify routes requiring additional attention.

“We are not looking at complaints merely as figures on a report. We are analysing them to understand recurring service gaps, identify areas requiring direct intervention and hold service providers accountable.

“Where the capacity or performance of a PSP operator is inadequate, we will take the necessary regulatory and operational steps,” he said.

The LAWMA boss said the Authority had continued to review the performance and capacity of PSP operators to ensure that they were capable of meeting the waste management needs of their assigned communities.

He said regulatory action had recently been taken against K-HS Integrated Services, formerly Gboleybos Nigeria Limited; Deshasat Enterprises; Bailas Nigeria Company; Guestimate Environmental Protection Company; Evabol Ventures; and Korad Closet Empire Limited.

The operators serve communities in Igbogbo-Baiyeku, Olorunda, Ojo, Orile Agege, Ajeromi-Ifelodun and Ojodu respectively.

Gbadegesin said LAWMA’s response to service challenges went beyond waste evacuation to include route monitoring, enforcement, advocacy, community engagement and direct operational intervention.

He reiterated the Authority’s commitment to building a more responsive, accountable and performance-driven waste collection system, while urging residents to continue to report service gaps through its customer care channels.

He said timely and accurate feedback enabled the Authority to identify pressure points and respond more effectively to waste management challenges across Lagos.