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Punta del Este Convention Bureau receives first UNWTO.QUEST Certification

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The World Tourism Organisation (UNWTO) has granted UNWTO.QUEST Certification to the Punta del Este Convention Bureau, which became the first destination management organisation in the world to receive this certification.

The Punta del Este Convention Bureau, a UNWTO Affiliate Member, participated in the UNWTO.QUEST Certification pilot project that was created to advance excellence and quality in strategic leadership, management and governance in destination management organizations (DMOs).

Throughout the process, the UNWTO—through the UNWTO Academy—accompanied the DMO in a process of constant improvement with a tailor-made training plan, which enabled the institution to reinforce its internal capacities and governance, and successfully meet the standards and criteria of UNWTO.QUEST Certification, thus contributing to the competitiveness and sustainability of Punta del Este as a tourism destination.

The UNWTO.QUEST Certification awarded by UNWTO Secretary-General Zurab Pololikashvili to the Punta del Este Convention Bureau is an example of the UNWTO’s commitment to its Member States and Affiliate Members in the areas of governance and quality. 

UNWTO Secretary-General congratulated the private sector, the local authorities and the Uruguayan Government for their exemplary collaboration, underlining the role of the Punta del Este Convention Bureau: “This distinction is a testament to the work of the Punta del Este Convention Bureau and its support for the continuous improvement of quality and excellence in the planning, management and governance of tourism development of destination management organizations.”

He added that, “through capacity building at all levels, we are also driving innovation, aware of our contribution to the achievement of the Sustainable Development Goals.”


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