Airline offers free ticket, rescheduling over disruption
Local airlines, including Dana, at the weekend, had chaotic schedules that left air travellers stranded and even assaulted at some of the terminals.
The Guardian reported that the chaos was not unconnected with erratic flight delays, overbooking, indiscriminate rescheduling, and poor communication on flight status, all causing exhausted air travellers to have a faceoff with airport and airline staffers.
Operators, though expressed regrets for the delays, said the development was inevitable given limited fleet capacity on the ground and perennial poor facilities at airports that have restricted them to daytime operations.
Media and Communications Manager of Dana, Kingsley Ezenwa, explained that two of their aircraft went unserviceable in Lagos and Abuja at the weekend, compelling the airline to ground both aircraft in line with safety standards and global best practices
“While our maintenance team has been deployed to conduct proper checks on both aircraft, we wish to reassure our guests and crew that their safety would continue to be our priority in all circumstances and we would stop at nothing to guarantee this.
“We understand that the travel plans, commitments, meetings, and engagements of our guests have all been disorganised by this unanticipated development and we are deeply and sincerely sorry.”
“This is not a good time for disruptions, having increased our flights recently to meet the expectations of our guests and ensure no one is left stranded without a flight during yuletide, but we had no option than to ground both aircraft in the interest of the safety of our crew and guests while our other serviceable aircraft continue to operate as scheduled,” Ezenwa said.
To compensate for the service failure, the airline is offering free tickets to all guests on the affected flights, while full refunds will be made available to guests who do not prefer to be rescheduled.
He advised all our guests to contact the airline and confirm the status of their flights before coming to the airport.
“We wish to once again apologise for the flight disruptions and assure our guests that we appreciate their loyalty and wish to also guarantee them better communication, improved customer service delivery, and schedule reliability on their future flights with us,” Ezenwa said.
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