Ikeja Electric reiterates commitment to operational excellence

Ikeja Electric has reiterated its commitment to maintaining operational excellence with a view to serving customers better.

Its processes have also been certified with the receipt of three latest International Organization for Standardization (ISO) certifications ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 in recognition of its effective implementation of Occupational Safety & Health, Environment Management and Quality Management processes.

Speaking on the achievements, the Chief Executive Officer (CEO) of Ikeja Electric, Folake Soetan said the company has again reaffirmed its commitment to high standards, in line with global best practices. According to her, these prestigious awards demonstrate that IE management processes and operations are effectively conducted by quality policies and forward-thinking leadership.

She said: “We are indeed honoured by these certifications. I am dedicating these achievements to the entire management and staff who continuously give their best through strategic initiatives and innovation that deliver growth, improved service delivery and customer satisfaction for the brand”.

“The fact that we have gained these recognition does not mean we have attained the desired peak or that we would become complacent, but rather we will continue to work hard towards operational excellence and improvement of service in line with our manta – ‘Customer first; technology Now,” Soetan noted.

Also commenting on the occasion, Head of Quality, Safety, Health and Environment (QHSE), Jamiu Badmos, explained that the IE remains the industry trailblazer in areas of innovations including occupational health & safety and environment initiatives. The result of the audit as approved by Technical Committee from DQS in Germany has again certified Ikeja Electric to be compliant with global best practice.

According to Badmos, adoption of technology and purposeful engagement of staff, customers and stakeholders has greatly contributed towards achieving effective quality, health, safety and environmental performance and operational excellence.

“We will continue to use risk-based thinking throughout our operations to promote a proactive approach for identifying risks and opportunities, thereby making continual improvement in order to enhance governance, customer experience, operational excellence and sustainability’, he said.

In addition, the DisCo also emerged as one of the runners-up for the ‘Most Responsive Organization to COVID-19 Crisis at the Nigeria Risk Awards 2020, and also bagged the AfriSAFE Merit Award 2020.

The Management of Ikeja Electric, were recently presented the ISO 9001:2015 (Quality Management System), ISO 14001:2015 (Environmental Management System), and ISO 45001:2018 (Occupational Health and Safety Management System) 2020.