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KIA Motors Nigeria has been named best customer service provider and the winner of the 2016 Nigeria Customer Service Award (NCSA) in the automobile category.
Speaking in Lagos after the award, Chief Commercial Officer, Kia Motors Nigeria, Sandeep Malhotra, said the company’s success is based on the determination to provide exceptional customer service.
He said the award was in recognition of the brand’s proactive practices, continuous improvements, and dedicated resolve to streamline its processes to make service offering more customer-focused.
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Coordinator of the NCSA, Aliyu Ilias, speaking on the significance of the awards, said, “it basically aims at celebrating service excellence in Nigeria.
“We encourage Nigerian companies to go beyond paying lip-service and eye-service to customers because the customer deserves better”. He stressed that the award is unique because it reflects the opinions of customers at every touch point by providing companies with a glimpse into what potential customers really think of their brand and showcasing their perception strengths.
“We provide unequalled end-to-end customer experiences. At all touch points, our customers are provided premium service that is second to none and uniquely tailored to their requirements. Our dynamic operations provide seamless measures to ensure consistency and we are poised to exploring new, innovative ideas to improve and enhance the products and services we offer to stay ahead of the curve in the industry” Malhotra said
The award categories cut across twenty-seven sectors of the economy including Banking and Finance, Telecommunication, Media, Hospitality, Transport, Real Estate, Oil and Gas, Automobiles, Aviation and others.
