Ikeja Electric commences consumer data capturing exercise

Customers To Get Real-time Alerts On Completion Of Exercise
Ikeja Electric Plc (IE), said it has commenced a data capture exercise of customers across its network.

The exercise, which entails capturing the phone numbers, contact details and e-mails of customers within her network, seeks to ensure that customers begin to receive records/data of their energy consumption and monthly bills on a real-time basis, via e-mail/sms immediately the data is processed and generated.

On completion of the exercise, customers will also be able to receive
sms alerts for any payments made against their accounts and information concerning outages, maintenance and network upgrade on real-time basis.

Speaking on the exercise, Head, Corporate Communications, Felix
Ofulue, said the exercise was put in place to enable customers better manage energy costs and bill payments, thereby improving overall efficiency of the billing process on both sides.

He encouraged customers to cooperate with its payment agents who are also part of the data capturing team, saying that, “Customers who make payments via Pawakad or Baxibox payment channels, will also be required to register before any transaction can take place.