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OPay has said the video of alleged fraudulent activities on some OPay agent accounts on social media platforms is an old incident that occured in 2021.
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According to the firm, the video of the incident that occurred on August 23, 2021, resurfaced, noting that the issue was address and resolved with appropriate action with the relevant stakeholders.
OPay, in a statement, said from that point onward, it has periodically educated and sensitised its customers about account data security, while encouraging them not to fall victim to malicious information, fraud and scams.
“In further protect our users, we have taken significant measures to protect customer data and accounts by continuously upgrading our security system and adding extra layers of security measures such as BVN verification, and Face ID verification.
“Furthermore, we also provide 24-hour Customer Service to help our customers resolve any issue. We implore our customers and the general public to disregard the video and its content and beware of individuals and groups of people who peddle wrong information.
“We wish to reiterate our unwavering commitment to protecting our users from fraudulent activity or scams as customer data protection is our priority.
“OPay is a leading digital payment platform licensed by the CBN and insured by NDIC with over 40 million users, 500,000 agents, and 150,000 merchants in Nigeria and remains committed to providing the best service and user experience to its valued customers,” OPay statement reads.
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