IKEDC launches app to ease customer relations

As part of efforts to ensure timely response to issues around metering, payment among others in the power sector, Ikeja Electric (IE) has upgraded its mobile App to ensure encompassing service delivery.

The upgraded app, which was announced last week, is a multi-functional app designed to allow customers make enquiries, check and pay bills, report/resolve complaints, and promptly contact customer care representatives. It also offers live chat and account management functions.

While speaking at the unveiling of the upgraded app, the Chief Executive Officer (CEO), Ikeja Electric, Folake Soetan, explained that the app was an indication that the company is forward-thinking, innovative and customer-centric.

She said: “We are a vibrant brand. We are bold and excited to always aim for greatness in order to bring development to the power sector. We dare to consistently improve our services in order to improve customer experience and achieve better results.

“As a company, we are pleased to present this latest version of IE Mobile App to our customers across the network thereby giving them seamless access to our services with convenience and at the same time enriching their experience.

This is a testament that the Management and Staff of Ikeja Electric continuously yearn to deliver quality services and ensure direct access to us through various channels in line with our mantra, Customer first; Technology now.

“The upgraded IE Mobile App comes with numerous functionalities that offer secured transactions, prompt services and a unique user experience. It is a mobile app positioned as a one-stop-shop for customers to interact with Ikeja Electric for prompt responses”, she said.

According to Soetan, the upgraded app is easy to use, as it makes transactions seamless. She further explained that part of IE’s goal was to continue to use technology in delivering quality customer experience. The upgraded Mobile App is currently available for download on the Google play store and iOS Store for iPhone users.