The Nigerian AI company’s flagship platform deploys human-like voice agents that answer, route and resolve customer calls around the clock

CherryBrooks LLC, a Nigerian artificial intelligence technology company, has launched CallAI, an AI-powered customer experience platform that enables organisations to create, deploy and scale human-like voice agents to handle customer calls 24 hours a day, seven days a week.

CallAI is designed for organisations across Africa where unanswered calls remain one of the most persistent gaps in customer service. Hospitals, universities, telecom operators, law firms, e-commerce platforms and government offices routinely struggle to answer inbound calls, and when calls are answered, many issues remain unresolved.

A mission born from personal loss

For CherryBrooks Co-Founder, Olumuyiwa David Dada, the problem is personal. When his mother fell critically ill, doctors advised an urgent transfer to a teaching hospital in Ibadan, subject to bed availability. With no contacts at the hospital, he searched online for its phone numbers and called repeatedly. No one answered. Help came too late, and his mother passed away days later.

“That experience showed me a painful truth,” said Dada. “Across Nigeria and much of Africa, you can call a hospital, a university, a telco or a government office, and in most cases no one picks up. Even when someone does, the issue often isn’t resolved. I made a decision that no citizen or customer should ever be left unheard because the right voice wasn’t available at the right time. CallAI is the answer to that.”

What CallAI does

CallAI gives organisations AI voice agents that sound natural, understand context and act on the caller’s behalf. With CallAI, businesses can answer every inbound call, day or night, without queues or missed calls. Calls are routed intelligently to the right department or team member, while the agents book appointments, confirm reservations and make follow-up calls. CallAI also qualifies sales enquiries and passes only qualified leads to human staff, and it extracts key information from every conversation, records and transcribes calls, and delivers reports.

The platform runs on local Nigerian phone numbers and integrates with existing office telephony systems, allowing organisations to add AI voice agents without replacing their current infrastructure. CallAI is already deployed across sectors including higher education, hospitality and trade.

Building Africa’s customer care infrastructure

CherryBrooks positions CallAI not simply as software, but as foundational infrastructure for how African organisations serve their customers.

“CallAI is more than a software product. It is the beginning of African AI customer care infrastructure,” Dada said. “If we want to transform Africa’s future, we must first transform how Africa connects. Every missed call is a lost patient, a lost student, a lost sale or a citizen left without help. We are building the technology to close that gap at scale.”

CallAI is available to businesses of all sizes, with Standard monthly plans for growing businesses and Enterprise plans for organisations requiring custom integration into their technology stack. Organisations interested in a demonstration can visit gocallai.ng.

About CherryBrooks LLC

CherryBrooks LLC is a Nigerian artificial intelligence technology company building AI infrastructure for African businesses and institutions. Its products include CallAI (gocallai.ng), an AI voice agent platform for customer experience, and Tova (tova.ng), a social media content automation engine. Learn more at cherrybrooks.ng.