NIPOST targets service improvement with new value proposition
Nigeria Postal Service has identified strategic and improved delivery logistics as one of the parameters for delivering on value promise and a major boost of national income.
Postmaster General of the Federation and Chief Executive Officer, Nigeria Postal Service, Bisi Adegbuyi, in his presentation at the Universal Postal Union World CEO Forum in Paris 2016, said NIPOST has identified the need to re-strategise on delivery logistics in Nigeria, in order to compete favourably as it’s obtained in the international postal standards.
“It is no longer news that Nigeria is Africa’s biggest commerce market which is valued at approximately $13 billion and growing by at least 25 per cent yearly,” Adegbuyi said.
The PMG stated that strategic positioning of NIPOST in the fast evolving e-commerce competitive landscape has become inevitable if it must maintain its strong position in postal services in the world.He further stated that Nigeria is poised to be a leader in this e-commerce arena and a strong contributor to the nation’s economy.
According to him, in a situation in retailing and logistics are becoming blurred due to a combination of reasons such as technology, lifestyle changes and attitudes, which have altered people’s perception about parcel delivery, it is imperative to improve service delivery and retain its lead customers.
He reiterated that NIPOST has identified a customer-determined delivery speed, on-demand time slots and flexible delivery locations as a differentiation strategy, which is being looked into to serve not only its clients, but also target the small and medium sized potential businesses in Nigeria.
The Forum of CEOs was held between September 6th and 8th, and had in attendance, the decision makers in the postal industries across the world to take a close look at leading postal growth in an environment of disruptive innovation.
Other issues that were discussed and examined at the forum include, Postal Financial services in the Digital Era; Role of Big Data in Postal transformation and business strategic positioning of postal services in the fast evolving e-commerce, comparative landscape and providing adequate platforms and solutions to seize cross border business opportunities among others.
The Director General of the Universal Postal Union aptly captured the central discourse of the CEO conference as he said, “The deliberations are focusing on the new paradigm that e-commerce brings to the postal sector. In particular, the digital economy, postal financial services and big data are under the spotlight.”