PalmPay expands customer support network with new offices across Nigeria

Digital financial services provider, PalmPay, has expanded its customer support network through physical offices and digital channels to improve access to assistance for customers, merchants and businesses across Nigeria.

The company said the initiative was aimed at providing customers with multiple channels to make enquiries, resolve complaints and access support, beyond the use of its mobile application.

According to PalmPay, its physical offices across major cities and commercial centres complement its digital customer service infrastructure, offering customers the option of engaging directly with representatives when necessary.

It added that the arrangement caters to customers with different preferences and levels of familiarity with digital financial services, particularly those who may prefer face-to-face assistance.

The company said customers could also access its support services without visiting its offices through its 24-hour customer care line, 0201 888 6888; email, [email protected]; in-app customer service and official social media platforms.

PalmPay said its physical offices also serve as contact points for merchants, agents, business owners and other stakeholders, supporting its operations and engagement across the country’s digital financial services sector.

Some of its office locations include 20 Opebi Road and 64 Opebi Road, Ikeja, Lagos State, as well as Suite A6, Aro Plaza, Plot 2105 Herbert Macaulay Way, Wuse Zone 6, Abuja, Federal Capital Territory.

A comprehensive list of its office locations and addresses is available on the company’s official website.

PalmPay said its investments in digital technology, physical infrastructure and customer support reflected its commitment to making financial services more accessible to individuals and businesses.

The company noted that expanding financial inclusion required not only access to digital platforms but also dependable customer support systems and accessible service points to enable more Nigerians to participate confidently in the formal financial system.