DSTV, GOTV subscribers protest against poor services
Scores of Multichoice Nigeria Limited’s DSTV and GOTV subscribers in Yenagoa, the Bayelsa State capital, yesterday lay siege to its premises and sales outlets to protest poor services.
They complained that they had been denied access to viewing channels of their choice days after they renewed their subscriptions.They also lamented poor signals and lack of incentives, as the company does not compensate for inconveniences and lost hours occasioned by technical hitches.
Currently, subscribers pay N14, 700 for DSTV Premium bouquet, N9, 900 for Compact Plus, N6, 300 for Compact and N3, 800 for Family bouquets.It was gathered that the aggrieved customers who thronged DSTV offices in Kpansia, Opolo and Okutukutu areas of Yanagoa, demanded a refund of their monies.
One of the customers, Betty Sotonye said: “I came here to renew subscription on Saturday but until yesterday, my family and I cannot watch DSTV.”A visibly enraged Sotonye, said she could no longer cope with the poor services and demanded a refund of her money.
Another subscriber, Thompson Efe, who climed he renewed his subscription on Monday, said: “Enough is enough of this so-called DSTV people,” adding that he needed a refund of his money.
However, a customer care officer who identified himself as Essien, explained that the platform used by the outlet de-activated on Saturday, which made it difficult to log in renewed subscriptions.Essien said they were now using other means to subscribe customers to restore services in the state.
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