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The Eko Electricity Distribution Company (EKEDC) has successfully completed essential technical upgrades and restoration of vending services to its customers.
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In a statement, the company said the upgrades followed recent disruptions experienced between July 30th and August 1st.
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“The disruptions were due to an unfortunate technical issue in our upgrade process, which impacted our customers’ ability to purchase prepaid electricity units for a short term. We sincerely regret the distress this caused and sincerely appreciate the understanding of our customers during this period.,” the company said
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EKEDC said its technical team has resolved the issue and now looks forward to rolling out an improved customer experience, which includes enhanced electricity consumption management both onsite and remote using mobile devices.
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The company advised its customers to contact the customer service representatives through its 24/7 helpline or visit its website for further information.
EKEDC reiterated its commitment to providing efficient electricity services to customers and promised to continuously invest in technology and infrastructure to enhance the customer experience and support the sustainable development of our communities.
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