Increasing your sales
Any entrepreneur that wants lasting success in business must be out to make Customers rather than making Sales. When you make more Customers, you’ll definitely make more sales. Those who are only out to make sales at the expense of making customers don’t last in business. For every Customer that patronises you, he or she…
Dangote rewards loyal cement customers, offers refinery priority distributorship licence
Dangote Cement Plc. has offered cash rewards and priority distributorship license when its refinery takes off next year for its loyal cement customers. President of Dangote Group, Aliko Dangote, who made the pledge, thanked the loyal cement distributors for their faith in the company and also assured them of consistent reward, as a form of…
Keystone, Fidelity empower entrepreneurs, customers
Keystone Bank Limited through its Pink Network initiative, organised a capacity building workshop tagged: “The Accelerate Business Seminar”, in furtherance of its commitment to empower female entrepreneurs across the country. The Pink Network is an online platform to learn, get mentorship, share business ideas and interact. The one-day seminar- the second edition, was held at…
Service recovery skill: Get off to a good start
When customers reach out to you with a problem, it’s likely they have already made attempts to resolve it. They have explored self-service options or communicated with someone else in your organization without satisfaction.
Dealing with difficult customers
The second reason is that they may not be entirely sure what they’re looking for in the first place. They are attempting to determine their own needs by trial and error.