SIMBA, Avaya explore future of intelligent communications experience

Simba Infrastructure Ltd., in partnership with Avaya, recently organized an Avaya Innovation Day forum designed to exclusively enhance customer experience and fulfilment, an event which provided insight to the needs of businesses in Nigeria in building connected experiences required for effective Digital Transformation.

The event which took place in Lagos was well attended by industry experts and IT professionals.

Avaya and Simba showcased a variety of new products including its flagship cloud based Social Media product called Avaya Ava.

It is a cloud-based messaging- agnostic solution that offers AI capabilities for social messaging integration. Other products include the enhanced Avaya Equinox Softphone, Avaya Vantage Video Phones, Chatbot and several other solutions for work collaboration and secure video conferencing.

Speaking at the event, Sanjay Vaswani, executive director of Simba Infrastructure, assured Simba Customers and other participants of the organization’s full commitment to providing unique IT Services across the lifecycle of business operations.

He stated, “As an Avaya exclusive partner in West Africa, Simba Infrastructure has achieved the competency to provide matchless IT services around the Avaya solution portfolio. We deliver customized communication infrastructure solution to our valued customers and provide strategic partnership to Avaya in the Digital Transformation journey”.

Also speaking at the event were top executives from Avaya including Omar Fahnbulleh, Elie Turquieh and Puthanpura, Vinod Kumar who spoke extensively on the several impacts of Digital Transformation on business re-engineering.

They emphasized that Digital Transformation was a key factor in accelerating experiences and business growth through the adoption of mobile digital services, enabling next generation interactions and driving change in customer experience.