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Simba, Avaya explore impact of future intelligence on digital transformation

By Editor
10 April 2019   |   3:53 am
Simba Infrastructure Ltd., in partnership with Avaya, has urged businesses in Nigeria to build connected experiences for effective digital transformation. At the Avaya Innovation Day forum, designed to exclusively enhance customer experience and fulfillment, in Lagos, Avaya and Simba, representatives emphasised that digital transformation was a key factor in accelerating experiences and business growth through…

Avaya

Simba Infrastructure Ltd., in partnership with Avaya, has urged businesses in Nigeria to build connected experiences for effective digital transformation.

At the Avaya Innovation Day forum, designed to exclusively enhance customer experience and fulfillment, in Lagos, Avaya and Simba, representatives emphasised that digital transformation was a key factor in accelerating experiences and business growth through the adoption of mobile digital services, enabling next generation interactions and driving change in customer experience.

They stressed that business transformations would only come when they are digitally compliant.

The firms showcased a variety of new products, including its flagship cloud based Social Media product called Avaya Ava. It is a cloud-based messaging- agnostic solution that offers AI capabilities for social messaging integration.

Other showcased products include the enhanced Avaya Equinox Softphone, Avaya Vantage Video Phones, Chatbot and several other solutions for work collaboration and secure video conferencing.

Speaking at the event, the Executive Director of Simba Infrastructure, Sanjay Vaswani, assured Simba customers and other participants of the organisation’s full commitment to providing unique IT Services across the lifecycle of business operations.

He stated, “As an Avaya exclusive partner in West Africa, Simba Infrastructure has achieved the competency to provide matchless IT services around the Avaya solution portfolio. We deliver customised communication infrastructure solution to our valued customers and provide strategic partnership to Avaya in the Digital Transformation journey.”

Also, top executives from Avaya including Omar Fahnbulleh, Elie Turquieh, and Puthanpura, Vinod Kumar, spoke on the several impacts of digital transformation on business re-engineering.

While they emphasised that digital transformation was a key factor in accelerating experiences and business growth, they are also of the view that businesses must be thinking of the future by exploring capabilities of new technologies.

In attendance at the event were key executives from several top tier financial institutions including Stanbic IBTC Bank, UBA, GT Bank, Keystone Bank and other sectors like Telecoms, Oil Gas, Health and Pension organisations.

Simba Infrastructure, a member of the Simba Group is a Diamond partner of Avaya in Nigeria. Headquartered in Lagos with offices in Abuja, Simba has received several awards and recognitions as a leading conglomerate in several key sectors of the Nigerian Economy.