IBEDC pledges better service delivery through stakeholders’ engagement

The Ibadan Electricity Distribution Company (IBEDC) has promised improved service delivery through enhanced stakeholders’ engagement initiatives. The utility company, in a statement, said it has advanced its community engagement initiatives with a remarkable record of over 3,000 monthly interactions, which translates to 18,000 engagements with communities across its franchise area in the first six months of this year.

This accomplishment, according to the company, highlights its dedication to nurturing robust relationships with its customers and the communities it serves. IBEDC’s Distribution Transformer (DT) Managers and Executives, who operate in the field, are tasked with frequent engagement with customers at various community levels, including Community Development Committees (CDCs) and Community Development Associations (CDAs). These interactions are essential for addressing customer needs and concerns directly at the grassroots level.

In addition to the efforts of DT Managers and Executives, IBEDC’s Communication Officers conduct larger community and stakeholder sessions with leaders, groups, and residents. These sessions aim to educate customers, gather feedback on services, and resolve complaints effectively.

Acting Managing Director of IBEDC, Francis Agoha, an engineer,emphasised the significance of the initiatives, saying: “We are committed to building trust and maintaining open communication with our customers.

“Our extensive community engagement efforts reflect our dedication to understanding and addressing the needs of the communities we serve. By regularly engaging with our customers, we can continuously enhance our services and meet their expectations.”

Agoha also underscored the importance of feedback in improving service delivery: “Listening to our customers is vital.

The insights and feedback we gather through these engagements help us pinpoint areas for improvement and implement solutions that benefit everyone. Our goal is to foster a customer-centric environment where every voice is heard, and every concern is addressed promptly.”