FCCPC needs to open offices in all 774 local councils – Ekine  

Founder and Lead Strategist, Absolute PR, Akonte Ekine, has enjoined the Federal Competition and Consumer Protection Commission (FCCPC) to open offices in the 774 local councils across the country.
 
Ekine, who is the Convener of Consumers Value Awards,  stated this at Consumers’ Experience Summit/Awards 2024 with the theme, ‘Empowering Consumers: Shaping the Future of Experience in Lagos’, noting it would help to reach more people and improve consumer experience.
   
He also underscored the importance of having a national campaign on Consumer Rights, including producing copies of the legislation in local languages. 
 
“All companies should have an independent feedback department responsible for attending to consumers’ queries daily and we should have a law on consumers’ responses not more than 24 hours,” he said.
 
Earlier in his welcome address, the Convener of the summit, Godwin Anyebe, disclosed that the summit was an opportunity to gather thought leaders, innovators, and stakeholders from various sectors to explore how to redefine the consumer journey and deliver experiences that truly empower individuals. 
   
“As consumer preferences evolve at an unprecedented pace, our theme underscores the critical need to adapt, innovate, and place consumers at the heart of every strategy and decision.
 
“This summit is more than just a conversation — it is a collaborative platform for ideation, learning, and actionable solutions. We will hear from seasoned experts, engage in transformative discussions, and gain insights into trends shaping the future of consumer experiences across industries.
 
“I encourage each of you to actively participate, share your perspectives, and network with fellow visionaries to create a collective blueprint for empowering consumers in meaningful ways. Together, we can shape experiences that are not only innovative but also sustainable, inclusive, and human-centred,” he added. 
 
Meanwhile, Consumers’ Assembly presented the award for the Most Innovative Property Company of the Year 2024 to Nehemiah Grace Developers Ltd; the Award for Excellence in Real Estate Development and Customer Satisfaction 2024 went to Sow Eleal Estate, while Cynosure Aesthetic took home the award for Best Aesthetic Care and Customer Satisfaction Award 2024. Similarly, the award for Excellent in Sustainable Resource Management 2024 went to Iron Resource Management.