Ikeja Electric unveils TID rollover for enhanced customer experience

The Ikeja Electricity Distribution Company (IKEDC) has announced the commencement of Token Identification (TID) rollover in its commitment to provide exceptional services to customers.

The IE, in a statement signed by its Head, Corporate Communications, Kingsley Okotie, said the move was a seamless solution to initiate TID rollover aimed at enhancing the functionality of the meters and ensuring a satisfactory experience for customers in compliance with the global software upgrade.

MEANWHILE, customers of IKEDC are facing severe difficulties in loading their prepaid meters due to challenges related to linking their National Identification Number (NIN).

At the time of filing this report, The Guardian gathered that over 500 customers had visited the firm’s Okota office, registering grievances regarding their challenges in loading prepaid meters, compounded by issues related to linking with the National Identification Number (NIN).

National Coordinator, All Electricity Consumers Protection Forum, Adeola Samuel-Ilori, stressed the need for a seamless process during the meter linking as the initial phase of the upgrade.

Samuel-Ilori noted that requesting an upgrade without providing the assured automatic generation of two 20-digit tokens for insertion before loading the recharge token and post NIN upgrade, is impractical

He noted that the challenge of being unable to load is still persisting due to the non-seamless nature of the recent upgrading exercise conducted by IE on STS meters.

However, Okotie acknowledged the expected congestion but assured that the company is swiftly resolving the issue.

He, therefore, advised customers to adhere to the provided instructions and procedures for a smoother process.On his part, Emeka Ojoko, a lawyer and coordinator of NEPA WAHALA NG, a power sector consumer awareness and protection initiative, suggested streamlining of the process for the sake of efficiency and minimising the potential disruption in the value chain that could occur if a significant number of customers face difficulties loading tokens post-purchase.