NCAA automates passengers’ complaints portal 

Nigeria Civil Aviation Authority has unveiled plans to launch automated air passengers complaints portal in September.

The automation, it said, would reduce the manual handling of public complaints at the airports and ensure monitoring and resolution of complaints by airlines and relevant authorities.

The Acting Director General of NCAA, Captain Chris Najomo, during the training of the Consumer Protection Officers on the utilisation of Public Complaint portal, recalled that the automation process began two years ago when he was the director of the unit.

He noted that they were fully aware that without automation, their processes would be hampered and put a strain on the over 206 Consumer Protection Officers across the nation’s airport.

The Ag DG, who was represented  by Director, Public Affairs and Consumer Protection, Michael Achimugu, said the  portal would, among  others, ease processes of complaints and complaints resolution and enhance data collation as there is paucity of efficient data and without data you cannot make proper planning in the aviation industry.

He stated that the portal would ensure transparency as it would enable people to see the number of complaints that had been sent to a particular airline, making them able to track the process of resolution of the case.