NERC lists three steps to solve electricity challenges

The Nigerian Electricity Regulatory Commission (NERC) has listed different steps to solve electricity challenges consumers might have.

NERC, in a video shared on its ‘X’ platform, explained three effective steps to solve these issues as they affect revenue and also consumer satisfaction.

When you have an electricity supply issue, take the following steps to get it resolved, the post read.

STEP 1: Contact the Customer Complaint Unit (CCU) of your DisCo for prompt resolution.

STEP 2: If your complaint is not resolved satisfactorily, escalate it to the closest NERC Forum Office.

STEP 3: If you are dissatisfied with the Forum’s resolution, you can appeal to NERC.

For a complete list of NERC Forum Offices visit nerc.gov.ng/forum-offices.

The commission admitted recently that power generation companies in the country have so far received less than 40 per cent of their 2024 invoice.

Yusuf Ali, commissioner of planning research and strategy at NERC, made this known at the 15th edition of the PwC’s Annual Power and Utilities Roundtable themed, ‘Reigniting hope in Nigeria’s electric power sector’ in Lagos last week.

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“I am impressed that they’re still powering Nigeria,” Ali said. “There’s no month this year where they’ve received up to 40 per cent of the invoice issued.”

In June, power generation companies in Nigeria raised concerns about the potential collapse of their operations due to a massive debt of N2 trillion and a projected funding shortfall of N1.7 trillion, as outlined in the 2024 Multi-Year Tariff Order.