Operator rolls out web platform for missing documents

Value added service (VAS) firm, Zioncity Innovation Services Limited, has unveiled a web-based service, Back2U, whose objective is to return lost and found official documents, including passports, driving licenses, certificates among others to their legitimate owners (who subscribe to the service) within 48 hours.

At the unveiling in Lagos, the Managing Director/Chief Executive Officer, Hero Usiagwu, said the emotional impact from the loss of important documents could be exhausting, stressing that the process of recovery is usually equally draining.

He said this process has never been streamlined before and “this is what Zioncity Innovation Services Limited brings with BACK2U, which is to streamline the process of recovering lost and found documents to alleviate the stress previously associated with it.”

Providing more insights, Back2U Cameroon Director, Ngu Denuff Akongwe, said the service is available to MTN subscribers for now, stressing that it took about three years before MTN onboarded the VAS service on its network after thorough scrutiny.

Akongwe explained that to get the service, potential users must have subscribed to the service most conveniently, including a daily plan (B2UD) at N50/day; a weekly plan of N200 (B2UW) and a monthly plan of N500 (B2UM) to the code 7244.

He said, “When a subscriber has been consistent with subscription whether daily, weekly or monthly and he/she misplaced any documents, he should notify them and report the matter. Back2U will look for the lost items and return them. However, should we not be able to get it within the stipulated time, we will ask the owner to go get another set of the missing documents and Back2U will refund the expenses made.”   

Akongwe, who said the Nigerian Communications Commission (NCC) has approved Back2U as a VAS, disclosed that the service is currently in Cameroon, Ivory Coast and Ghaha and hoped to launch in Kenya soonest.

He said Zion City has made countrywide and will still make more to inform people about the service and to notify them should they come across any item they found.