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FCMB leadership takes customer service to the frontlines

By Guardian Nigeria
16 October 2024   |   5:54 pm
First City Monument Bank (FCMB) Executive Management, led by the Managing Director, Mrs. Yemisi Edun, engaged customers directly last week, during the 2024 celebration of Customer Service Week, listening to their concerns and feedback. This frontline approach is the culture at FCMB and it affirms the bank’s commitment to exceptional customer service. Other customer-centric initiatives…

First City Monument Bank (FCMB) Executive Management, led by the Managing Director, Mrs. Yemisi Edun, engaged customers directly last week, during the 2024 celebration of Customer Service Week, listening to their concerns and feedback. This frontline approach is the culture at FCMB and it affirms the bank’s commitment to exceptional customer service.

Other customer-centric initiatives by the bank last week include:

  • ⁠Special outreach to valued customers
  • Treats for children with kiddie accounts
  • 10% bonus on airtime purchased via USSD and mobile platforms

“This direct engagement helps us understand and address customer concerns,” Mrs. Edun said.

FCMB’s customer-focused strategy fuels continuous improvement.

Mrs. Yemisi Edun, Managing Director, First City Monument Bank (FCMB), connected with customers and served them at the bank's Head Office branch in Lagos. Pictured with her is a customer, Mr. Olawale Thompson.
Mrs. Yemisi Edun, Managing Director, First City Monument Bank (FCMB), connected with customers and served them at the bank’s Head Office branch in Lagos. Pictured with her is a customer, Mr. Olawale Thompson.
Executive Director, Risk Management, First City Monument Bank (FCMB), Mrs. Oluwatoyin Olaiya, served customers at the bank's McCarthy branch in Lagos. Pictured with Mrs. Olaiya is a customer, Mrs. Oluwaranti Adeniyi.
Executive Director, Risk Management, First City Monument Bank (FCMB), Mrs. Oluwatoyin Olaiya, served customers at the bank’s McCarthy branch in Lagos. Pictured with Mrs. Olaiya is a customer, Mrs. Oluwaranti Adeniyi.
Divisional Head, Corporate Services & Service Management, Felicia Obozuwa, pictured with comedian and actor, Isaac Olayiwola (Layi Wasabi), at the Ikeja GRA Branch of the Bank in Lagos.
Divisional Head, Corporate Services & Service Management, Felicia Obozuwa, pictured with comedian and actor, Isaac Olayiwola (Layi Wasabi), at the Ikeja GRA Branch of the Bank in Lagos.
Mr. Diran Olojo, Group Head, Corporate Affairs, engaged with customers and showed appreciation for their support at the bank's Oniru branch. Pictured with Mr. Olojo are Mr. Ndubuisi Okechukwu, Mr. Bernard Uzoibiam, Mr. Ali Salisu and Mr. Simeon Adoyi.
Mr. Diran Olojo, Group Head, Corporate Affairs, engaged with customers and showed appreciation for their support at the bank’s Oniru branch. Pictured with Mr. Olojo are Mr. Ndubuisi Okechukwu, Mr. Bernard Uzoibiam, Mr. Ali Salisu and Mr. Simeon Adoyi.
Mr. Gerald Ikem, Divisional Head, Treasury & International Banking, engaged with customers and showed appreciation for their support. At the bank's Adeola Odeku branch in Lagos, he is pictured with a customer, Mrs. Felicia Nlemona.
Mr. Gerald Ikem, Divisional Head, Treasury & International Banking, engaged with customers and showed appreciation for their support. At the bank’s Adeola Odeku branch in Lagos, he is pictured with a customer, Mrs. Felicia Nlemona.
Mr. Emmanuel Comla, National Head of Sales, First City Monument Bank (FCMB), connected with customers and showed appreciation for their support. At the bank's Gbagada branch in Lagos, he is pictured with a customer, Mr Oluwasegun Banjoko.
Mr. Emmanuel Comla, National Head of Sales, First City Monument Bank (FCMB), connected with customers and showed appreciation for their support. At the bank’s Gbagada branch in Lagos, he is pictured with a customer, Mr Oluwasegun Banjoko.
Mrs. Funmi Adedibu, Non-Executive Director, First City Monument Bank (FCMB), engaged with customers and showed appreciation for their support. Pictured with Mrs. Adedibu at the bank's Alfred Rewane Road branch in Lagos are, Onoje Ochai, Ahmed Shehu, Christian Eddie and Blessing Chiekwe.
Mrs. Funmi Adedibu, Non-Executive Director, First City Monument Bank (FCMB), engaged with customers and showed appreciation for their support. Pictured with Mrs. Adedibu at the bank’s Alfred Rewane Road branch in Lagos are, Onoje Ochai, Ahmed Shehu, Christian Eddie and Blessing Chiekwe.

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